Refund policy

Last updated: October 6, 2026

Reports are made to order and delivered digitally, so this page spells out exactly when you get your money back. To ask for a refund, email [email protected] from the address you paid with, or reply to the email that delivered your report.

Always a full refund

• The scan or report fails. If a quick scan ends with an error, or a full report isn't delivered within 24 hours of payment, you get your money back. You don't need to ask: we see these failures and refund them.
• You were charged twice for the same order.
• The report is about the wrong app or country because of an error on our side.

Fixed or refunded

If the report is missing something you paid for (for example a competitor you added), or contains a clear factual error such as wrong review counts, tell us within 14 days. We'll correct the report, and if we can't, refund you in full.

Everything else

If the report works as described but wasn't useful to you, write to us within 14 days and tell us why. We read every request and decide case by case. We would rather refund an unhappy customer than keep the money.

How refunds are paid

Refunds go back to the original payment method through Polar. It usually takes 5 to 10 business days for the money to show up, depending on your bank. After a refund, the report link may stop working.